Overview

VoiceServant Platform ("VoiceServant", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our audio transcription and extraction service.

Information We Collect

We collect information you provide directly to us, including:

Account information (email address, name)
Audio and video files you upload for processing
Usage data (features used, extraction requests)
Technical data (browser type, device information)

How We Use Your Information

To provide and maintain our audio transcription and extraction service
To process your audio files and generate structured data
To improve our AI models and extraction accuracy
To communicate with you about your account and updates
To prevent fraud and ensure security

Audio File Processing

Audio and video files you upload are processed securely using encryption in transit and at rest. By default, we do not use your audio files to train our AI models. You can opt-in to help improve our service by enabling this in your account settings. Processed audio files are automatically deleted after 30 days unless you choose a different retention period.

Data Sharing

We do not sell your personal information. We may share data with:

Service providers who assist in operating our platform
Legal authorities when required by law
Business partners with your explicit consent

Your Rights (GDPR)

If you're in the European Economic Area, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to data processing
Request data portability

Cookies

We use essential cookies to maintain your session and remember your preferences. We also use optional analytics cookies to understand how you use our service. You can manage your cookie preferences through your browser settings or our cookie consent banner.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].